Customer support
AI chatbots handle order status, sizing, and returns 24/7. Tools like Tidio and Gorgias AI reduce ticket volume while escalating complex cases to humans.
Product content
Generate descriptions, SEO meta, and email flows from product attributes. Always review for accuracy β wrong specs hurt trust and increase returns.
Operations & insights
Forecast demand, tag support themes, and summarize reviews to spot product issues early. Most mid-size stores start with support + content before full analytics AI.
Where to start
Pick one high-volume pain point (e.g. pre-purchase questions), pilot for 30 days, measure deflection and CSAT, then expand.